Shipping & Returns Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@cupidsarrow.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at team@cupidsarrow.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event that your order arrives damaged in any way, please email us as soon as possible at team@cupidsarrow.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
UNDERWEAR & SWIMWEAR
Several types of items are exempt from being returned. Intimate garments containing a crotch cannot be returned once they have been worn or tried on. For this reason, Men's Boxer Briefs, Women's Thongs, Hipster Underwear, Boyshorts, Swim Trunks, Bikinis, etc., are all FINAL SALE.
50 FIRST DATES - SCRATCH OFF DATING BOOK
We do not ship any used or previously opened products, so all shipping-related damages will be absorbed by the outer lid of the book. Please note that the outer lid of the book is meant to give added protection the actual book inside. If your outer lid is damaged from shipping, we do offer refunds, but would like to acknowledge that the lid is intended to be a disposable layer of protection.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
UNDERWEAR & SWIMWEAR
Since all underwear and swimwear products are FINAL SALE, you are NOT eligible for a refund if you return underwear to us. We are happy to provide discounted replacements or in-store credit if you are not satisfied with your initial order.
50 FIRST DATES - SCRATCH OFF DATING BOOK
You ARE NOT eligible for a refund if any of the 50 scratch-off layers inside of your books/products have been used. Once these gray scratch-off layers have been used or damaged, revealing the inner contents of the book, then your book is considered damaged beyond repair.